Returns & Exchange

If for any reason you are dissatisfied with your purchase, you may return it for either a refund or exchange within 7 days of receipt. Refunds will be made back onto the credit card / bank account the order was placed with. Product should be unused and not unpacked . Hot Tubs may be returned but can only be moved by our staff and all costs incurred will be deducted from the purchase cost.


Returns due to discrepancies on images displayed on the site are at customers expense. All images are for demonstration purposes only and products may differ from those displayed. Please follow the instructions below and please make sure that the item was purchased from us before returning.


For returns buyer is responsible for shipping charges.


Returns Address:


Crystal Bathroom ,Carnmore Cross ,Galway


email: office@crystalbathroom.ie


Please include your full name, address, contact telephone number along with your order number and details of exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send conformation via email.